Privacy policy :

Aurora guest house

Duga Resa, Galović Selo 26

Owners information (the Lessor):

Sandro Drvodelić

Karlovac, Bašćinska cesta 45A,

National identification number: 44575619950

Email: info@aurora-mreznica.com

Mob: +385 402 4964

+385 99 302 4964

Bank account at : Erste&Steiermärkische Bank d.d.

Account number: HR67 2402 0063 1041 87196

Location of the property that is being given to the Lessee on behalf of the owner (further: the Lessor):

General terms
General terms and conditions, that include Privacy Policy you can find at www.kuca-aurora.com, are binding legal agreement between the Client and the Lessor concerning service consumption, including the web page.

Among other services the Lessor provides services of renting and using the house for vacation according to information published at web page.

The Lessor is not considered responsible  in case the Lessee is not informed good enough on details that matter to him/her and for what he considers are not explained good enough or are not listed at all.  

It is considered that the guest is familiar with the conditions by publishing them at mentioned web pages, therefore he accepts them and takes responsibility that he/she will follow the house rules  within  the  usage terms during his/hers visit.

The rental price within the published pricelist includes:

Usage of all equipment (dishes, bedclothes, towels) in the apartment and out of it (barbeque equipment)

All utilities.

Parking lot.

Cleaning before arrival and after stay is not being additionally charged, every other cleaning service at the customers demand is being charged according to the specified pricelist.

Advance payment with a deposit according to specified pricelist.

Deposit represents insurance for possible material damage and is being fully returned to the Client in case no damage is being determined at and within the object after usage.

All payments are made in advance at the Lessor’s bank account where he is obliged to issue an invoice to the payer of service.

Inquiries for reservations  are  being received electronically (e-mail or web inquiry), over telephone or in person.

For successful booking  the Client is obliged to make advance payment at the Lessor’s bank account.

In case of cancelation or non-attendance the service is being charged 100%.

Changing arrival date is possible only once regarding valid reasons and 5 days before the arrival date at the latest.

The Lessor reserves the right to resign these rules with the “last minute” reservations and special offers.

The Lessor reserves the right to change or cancel the reservation in case of outstanding circumstances that can be avoided or removed. In that case the Client will be given compensation for this occur or alternative date, only with the approval and consent of the Client.

In this case of service change the alternative must be at the same price range as which the Client confirmed the service the first time.

The Lessor excludes any liability in case of changing or unperforming services that are caused by unavoidable casualty.
In case the Client must change or cancel the reservation, he/she must do it in written form.

The accommodation is available from 02:00 PM at the date of arrival (CHECK IN) and until 10:00 AM at the date of departure (CHECK OUT) in case any other way is being arranged with the host.

Upon arrival the Client is being welcomed by the host, meaning responsible person appointed on behalf of the host where key of the house and presentation of the house is being made.

The keys of the house are being handed to the same person which is inspecting the property together with the Client.

The Client is responsible for its belongings and valuable things that are being left in the house and the Lessor is not responsible for possible disappearance of them.

The Client is responsible for its behavior in the house and its surroundings and takes full responsibility for itself in case of an accident.

During inspection the Client must show all irregularities to the Host in case there are any.

The Client must look after all equipment of the  Aurora guest house and follow the house rules.

In case installations, furniture, devices, house equipment are missing or damaged, the Client must inform the Host on the matter.

In case the disappearance or damage is being caused by the Client, he/she must compensate it to the Host in proper value.

It is forbidden to bring out the devices and equipment from the house.

The Client must leave the facility the way he/she found it – clean, neat and without damages.

The Client must lock the doors and windows while leaving the house, turn off the lights and all electrical appliances and shut down the water pipes within the house.

The Host reserves the right to enter the house while the guest is absent only in specific circumstances for preventing possible damage or any other danger.

Smoking is not allowed within the house, but only outside in specifically marked places.

All terms for using Aurora guest house are applied for all people that use the house.

Weapon entry, as well and explosive and easily flammable materials are not allowed.

The Lessor disclaims its responsibility of any illegal actions that the users of the house and accompanying people might commit during their stay in the house.

Equipment and devices usage that are not part of the Aurora guest house offer are only allowed with the Hosts consent.

Animals are not allowed.

All people that confirm the house rental are also confirming and accepting all terms of guest house usage and all commitments that arise from them.

According to General Data Protection Regulation (GDPR) for Clients data entry purposes at eVisitor the Lessor must access the following personal data:

• Identity card
• Name and last name, type and number of the ID card
• ID cards, sex, state and residency address and
• date of birth, citizenship.

The purpose of data entry at eVisitor is tourist record at the information system of the tourist boards od Republic of Croatia for tourist check-in and check-out – eVisitor.

The content of personal data is collected only with the purpose of statistical data processing and is intended for tourists boards, public institutions and ministries.

Every unauthorized usage, publishing, remake, processing, reproduction, presentation, transferring, distribution, recording or any other form of unauthorized usage of personal data is strictly forbidden.

In case some reason the Client did not grant access to its data the Lessor is authorized not to provide the accommodation service.

The Lessor is obligated to protect Clients personal data in a way where he collects only basic information that are inevitable for obligations fulfillment.

Client’s data are being saved and are only available to the employees that need them to perform their work.

All employees and business partners of the Lessor are in favor of respecting the privacy policy principles.

The Lessor can send announcements and promotional material to the Clients email address, only with its consent.

The Client can additionally use the option for removing the Lessors offers from its email list.

If the paid services were not provided with quality or were not provided at all on behalf of the Lessor, the Client has a right to demand for a proportional reimbursement only with a n objection in written form.

The procedure regarding objection:

In case the Client is not satisfied with the service at the destination he/she must inform the Lessor immediately or file an objection in written form that is explained and placed in the object at a visible place.

The Client must cooperate with the Lessor in well manners so the sources of dissatisfaction could be removed.

If the objection is legitimate and the provided service is not satisfying, i.e. appropriate, the Lessor will tend for the Client to receive acceptable solution that suits the paid service.

If the Client does not accept suggested solution of objection at the spot the Lessor is not obliged to accept additional objection.

The Lessor of the Aurora guest house is obliged to solve the objection within 15 days from the date objection was received.

If the Client did not object inadequate service at the spot, meaning if the Client objected in written form after the expiration of the 10^th day from the provided service, the Lessor will not accept the filed complaint.

In case of dispute the authorized court is Court in Karlovac.

These Terms are subject to change without prior notice.